New-client intake, lead qualification, after-hours calls, and routing by practice area — Queml answers every call 24/7, so a potential client never reaches voicemail and calls the next firm instead.
For a law firm, the value of a single new client is high — so every missed call is expensive. Potential clients in distress often call after hours, and most won't leave a voicemail. They simply hang up and call the next firm on the list. Meanwhile, a front desk can't screen a new matter, take down intake details, and route an urgent call to the right attorney while also greeting walk-ins, handling deadlines, and fielding everything else.
Queml answers every call instantly, 24/7. It screens and qualifies new-client calls, asks your screening questions, captures the caller's name, contact details, and a description of the matter, and routes that matter to the right attorney or practice area. Queml captures, qualifies, and routes — it logs a clean intake lead for your team to act on. It does not give legal advice; it makes sure the right person at your firm gets the call.
Every call answered on the first ring, routed by what the caller needs.
Captures the caller's name, contact, and a description of the matter so no potential client is lost — even after hours.
Asks your screening questions and flags matters that fit (or don't) before they reach an attorney.
Answers around the clock and logs every call for the morning, so nothing waits in a voicemail box.
Sends callers to the right attorney, group, or callback queue based on the matter they describe.
No rigid "press 1" menus. Callers explain their situation in their own words and Queml understands.
Push new-client details into your intake or CRM system during the call — not after.
Use the visual flow builder — or just describe it to the AI assistant — to decide exactly how a call into your firm is handled: greeting, screening questions, intake capture, routing by practice area, and what happens with urgent matters.
Client matters are confidential, so isolation matters. Every Queml account runs in its own dedicated tenant — your call data, recordings, and flows are kept completely separate from every other account, and calls travel over encrypted SIP. You control what's captured, what's read back, and what gets routed to a person. Queml captures and routes information so the right attorney gets the call; it does not provide legal advice. If your firm needs a formal agreement before handling client information, talk to us before you go live so we can scope it with you.
Yes. Queml answers new-client calls, asks your screening questions, and captures the caller's name, contact details, and a description of the matter — then logs it as an intake lead so it's never lost to voicemail, even after hours.
Queml runs 24/7. When your office is closed it keeps answering, screening, and capturing new-client calls, routes anything urgent based on your rules, and logs every call for the morning.
Yes. Based on the matter, Queml can route a caller to the right attorney, practice group, or callback queue, or transfer urgent matters to whoever is on call.
Yes. Queml can push new-client and intake details into your intake or CRM system during the call using its API, so your team isn't re-keying information.
Most firms are live in minutes using the visual call-flow builder or by describing what you want in plain English to the AI assistant. No code and no phone-system consultant required.
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24/7 booking so after-hours requests never go to voicemail.
24/7 client intake, lead qualification, and after-hours routing.
Set up your firm's 24/7 AI intake line in minutes. See it answer the first call.