Appointment scheduling, after-hours patient calls, and urgent triage routing — Queml answers every call 24/7 so your front desk and your providers aren't buried in the phone.
A clinic front desk is already juggling check-in, insurance verification, and a phone that never stops ringing. Every routine call — an appointment, a reschedule, a quick question — competes for the same attention as the patient standing at the window. Meanwhile, patients call after hours with questions and simply can't get through, and every missed call is a missed appointment and a frustrated patient who may not call back.
Queml answers instantly, every time — scheduling and rescheduling appointments, handling routine questions, and routing the genuinely urgent calls straight to the on-call provider. Your team stays focused on the patients in front of them, your providers only hear from the calls that actually need them, and your patients' data stays isolated the entire time.
Every call answered on the first ring, routed by what the patient needs.
Patients book, reschedule, and cancel appointments by voice. Queml confirms back automatically and cuts no-shows with reminders and confirmations.
Answers and triages patient calls around the clock. After you close, it logs every call so the full record is waiting for your team in the morning.
Recognizes a genuinely urgent call and connects the patient to the on-call provider, or takes a priority message when no one's available.
No rigid "press 1" menus. Patients just say what they need in plain language and Queml understands — in any order, at any time.
Push appointments and callbacks into your scheduling or EHR workflow via API during the call — so your team isn't re-keying anything afterward.
Every account is a dedicated tenant with encrypted SIP and fine-grained controls over exactly what's captured, read back, and transferred to a person.
Use the visual flow builder — or just describe it to the AI assistant — to decide exactly how a clinic call is handled: greeting, appointment scheduling, the nurse line, and urgent routing straight to the on-call provider.
Clinic calls involve sensitive information, so isolation matters from the first ring. Every Queml account runs in its own dedicated tenant, so your call data, recordings, and flows are kept completely separate from every other account, and calls travel over encrypted SIP. You control exactly what's captured, what's read back to the caller, and what gets transferred to a person — which helps minimize unnecessary exposure of protected health information. Queml is not a substitute for your own compliance program, and handling PHI for a covered entity requires a Business Associate Agreement (BAA) — if your clinic needs one, talk to us at hello@queml.com before you go live so we can scope it with you.
Queml is built with privacy in mind — every account is isolated in its own dedicated tenant, calls use encrypted SIP, and you control what information is captured. Handling protected health information for a covered entity also requires a Business Associate Agreement, which we can scope with you before you go live. Reach out at hello@queml.com to discuss your clinic's requirements.
Yes. Patients can book, reschedule, and cancel by voice. Queml checks availability, confirms back to the caller, and writes the appointment into your scheduling workflow, which also helps reduce no-shows with confirmations.
Queml runs 24/7. It can recognize an urgent call and connect the patient to the on-call provider, or take a priority callback message, based on the triage flow you set up — so nothing time-sensitive sits in a voicemail box.
Yes. Queml can push appointments and callbacks into your scheduling or EHR workflow during the call using its API, so your team isn't re-keying information.
Most clinics are live in minutes using the visual call-flow builder or by describing what you want in plain English to the AI assistant. No code and no phone-system consultant required.
Automate refill calls and route urgent questions to the pharmacist.
Book appointments and capture new-patient calls after hours.
After-hours patient calls, triage routing, and scheduling.
Emergency dispatch and 24/7 booking for HVAC, plumbing & electrical.
24/7 booking so after-hours requests never go to voicemail.
24/7 client intake, lead qualification, and after-hours routing.
Set up your clinic's 24/7 AI phone line in minutes. See it answer the first call.